All plants sent out are considered alive and true to name. When given proper care, they will leaf out and grow. If any plant fails to leaf out, and you believe the plant was defective, you must notify us by August 1st. We will place a credit on your account for the amount paid for the item. This credit amount can be used towards future purchases. This credit amount is not refundable. Plants that leaf out but die during the first growing season will receive a half-price credit on account if we are notified by August 1st. The above conditions apply. If you are interested in purchasing a replacement plant, the customer is responsible for shipping charges. Although we sell hardy trees and plants, we cannot guarantee overwinter survival due to factors beyond our control. Our goal is to send only high quality stock, but in working with live plants and human fallibility, we realize perfection is not always attained. We do want you to be successful and satisfied.